I’ll say it. I think most chatbots are really annoying.
I get why they’re a billion dollar industry. It makes sense to create machines that can deliver faster responses to standard questions than a call queue. I really like chatbots that guide the experience and point me in the right direction.
I just don’t see why they have to assault me like pop-ups did on AOL back in the day.
I really don’t have any questions .5 seconds after I land on this website, Brett Bot. Can you please leave me alone?
They’re the digital version of the greeter at most retail stores, and I’m not a big fan of those either.
Creating a conversation with a chatbot is all about timing. It has to be at the right time, right place. It should be subconsciously woven into the experience as a helpful friend, not a virtual WalMart greeter.
In recruiting, those moments are plentiful. So for this week’s video, I’ll mention just 3 areas where you can use a recruiting chatbot to deliver a unique and helpful experience for candidates.