I want you to read that title again and just process the concept for a moment.
When was the last time you assumed good intent?
I was introduced to this concept yesterday, recording a podcast with Amy Miller . We were talking about salary negotiations- specifically how most job seekers don’t really understand the role that recruiters play in salary negotiations. Inevitably, job seekers assume the worst about recruiter intent. I think it’s fair to say we’ve been conditioned to believe that everyone is just trying to save a buck, not look out for us. We’re all skeptics, to the worst degree.
Rightfully so. We’ve all been burned. The worst kind of burn when it comes to the job search, in my book, has to be ghosting. Ghosting is also known as the disappearing act, whatever you want to call it. Recruiters and hiring managers ghost candidates. Managers ghost employees (usually right before they get fired). It happens in our personal lives, too. Dates stop texting. Friends don’t call you back. I recognize all of these are first world problems. Skepticism is a by-product of first world problems, see. When you’re not focused on survival, you have more time to worry about politics and pleasantries that add up to strange perceptions and consequences, but I digress.
My point in sharing this philosophy is that I am a member of this community of skeptics and I genuinely feel like looking at things from that perspective of good intent changes the tint on my glasses to one that’s more rose-colored. In all honesty, I feel a little vulnerable admitting I’m such a cynic at the risk of coming off as a negative, over-analytical person. But what the hell. This blog is supposed to be my lesson in failure, right?
So the scenario that came to mind first was work. I think we’ve all been in that situation where we get an e-mail from the boss late at night, “yelling” about not getting something right. You go into immediate defense mode, pointing to what could’ve gone right or wrong, trying not to take the blame. I’ve found that the smaller the company, the harder it is not to take things personally.
When you’re knee deep in spouting bullshit about how your boss doesn’t appreciate you, you’re not really thinking about the intent of your manager. I like to believe, especially in the context of this particular life lesson, that those managers have good intentions to make the company, the process, the widget, whatever, better. Unfortunately, a lot of managers have no idea how to appropriately deliver feedback but that’s another blog for another day.
In life, I know it’s a lot harder – assuming your loved ones do love you despite their actions. But, in my mind at least, assuming they were coming from a place of love really changes my perspective on the whole thing.
Ponder, apply, assume the best in people. Try it for a day – it really makes a difference.
And that’s all I have to say about that.
Katrina Kibben is the Founder and Principal Consultant of Three Ears Media. For most of Katrina’s career, she has been a marketer living in a recruiter’s world – listening to both sides of the talent equation to understand the real issues and find solutions for engaging and hiring better people. Today, she uses her technical marketing know-how and way with words to help both established and emerging brands develop and deliver content that fuels smart recruitment marketing that makes the right people apply.
Katrina has written for Monster.com, HR.com, RecruitingDaily and many other digital publications. She is a recognized leader in recruiting and employer branding who speaks regularly at conferences around the world.